E-government in the modern administrative system and in the Republic of Serbia

Abstract

In the last twenty years, the development of information and communication technologies has enabled a fundamental transformation of modern public administration. Recognizing the importance of ICT, many international organizations have begun to view e-Government as a global phenomenon and a means to achieve 'good governance', to improve the quality of public service delivery, and to improve the system of public administration. In the global context of e- Government, Serbia has made significant first steps. Yet, it is obvious that the establishment of e-Government entails numerous challenges. Therefore, substantial and rapid reforms have to be undertaken in this field as well, as part of the EU accession process and strengthening of the global position of Serbia.

Razvoj informaciono-komunikacionih tehnologija omogućio je u poslednjih dvadeset godina temeljni preobražaj moderne javne uprave. Uočavajući značaj informaciono-komunikacionih tehnologija, brojne međunarodne organizacije počinju da posmatraju e-upravu kao globalni fenomen i sredstvo za postizanje 'dobre uprave unapređivanje kvaliteta pružanja javnih usluga klijetima i unapređivanje sistema javnog upravljanja. Republika Srbija je u globalnom kontekstu e-uprave napravila značajne početne korake. Ipak, očigledno je da uspostavljanje e-uprave prate brojni izazovi. Zato se u daljem procesu približavanja EU i jačanju položaja Republike Srbije u globalnom kontekstu, i u ovoj oblasti moraju preduzeti suštinske i brze reforme.